Returns and Refunds Policy
At Vibrant Body & Mind, we understand that sometimes a product may not meet your expectations or needs. That's why we have a straightforward returns and refunds policy in place to ensure your satisfaction.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it for a full refund. No questions asked.
Conditions for Returns
In order to be eligible for a return, the product must be in its original packaging and in the same condition as when you received it. It should be unused, unopened, and free from any signs of damage or wear.
How to Initiate a Return
If you would like to return a product, please contact our customer support team within 30 days of receiving your order. They will guide you through the return process and provide you with a return authorization number.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that your return reaches us safely.
Refunds
Once we receive your returned item, we will inspect it to ensure that it meets the conditions for a refund. If everything is in order, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
Exchanges
If you would like to exchange a product for a different item, please contact our customer support team. They will assist you in finding the right product and guide you through the exchange process.
Non-Refundable Items
Some items are non-refundable and cannot be returned. These include perishable goods, personalized items, and items that have been used or damaged by the customer.
Customer Satisfaction
At Vibrant Body & Mind, your satisfaction is our top priority. If you have any questions or concerns about our returns and refunds policy, please don't hesitate to contact our customer support team. We are here to help you make the most of your health and wellness journey.